Using Your Insurance

Getting Enrolled in Health Coverage

Health coverage options are typically determined during Open Enrollment (Nov 1 – Dec 15) when we see all members in person to renew their HAAM memberships. If you are currently without a health coverage, please contact Member Services (512-541-4226, option 3) to discuss your coverage options. In special circumstances, it may be possible to obtain health coverage outside of the Open Enrollment window.

Using Your Marketplace Insurance Plan

If you are enrolled in a Marketplace plan for 2019 (Healthcare.gov), you will find information below on how to access your insurance member portal and how to search for in-network providers.  Check out this quick reference guide on how to seek care when you’re on the road.


Ambetter Insurance Plans

Member Portal: Access your Ambetter member portal here.

Find a Doctor: You can use Ambetter's online provider directory or call 1-877-687-1196 to find an in-network doctor*

Telehealth Services: Ambetter offers FREE telehealth services through eMD Access. Click here for more information on how to visit a doctor without ever leaving your home!

*You will need a referral from a primary care doctor to see a specialist.


Blue Cross Blue Shield Insurance Plans

Member Portal: Access your Blue Cross Blue Shield member portal here.

Find a Doctor: You can use Blue Cross Blue Shield's online provider directory or call 1-888-697-0683 to find an in-network doctor.

Telehealth Services: Blue Cross Blue Shield offers 24/7 access to a doctor from the comfort of your home through Virtual Visits, powered by MDLIVE. Use your Virtual Visits benefits by registering with MDLIVE through your member portal.


Oscar Insurance Plans

Member Portal: Access your Oscar member portal here.

Find a Doctor: You can search for a doctor in your member portal or call 855-672-2788. You can also download the Oscar app to find doctors, access your digital ID card, see your labs and prescriptions, talk to a doctor, and more.

Telehealth Services: Oscar offers free, unlimited telehealth services through the Oscar app.


Sendero Insurance Plans

Member Portal: Access your Sendero member portal here.

Find a Doctor: You can use Sendero's online provider directory or call 1-844-800-4693 to find an in-network doctor*.

Telehealth Services: Sendero offers FREE telehealth services through eMD Access. Click here for more information on how to talk to a doctor via instant message or video chat!

*You will need a referral from a primary care provider to see a specialist.