Getting Enrolled in Health Coverage

Health coverage options are typically determined during Open Enrollment (Nov 1 – Dec 15) when we meet with all members to activate or renew their HAAM memberships. If you are currently without a health coverage, please contact HAAM Musician Services (512-541-4226, option 2) to discuss your coverage options. In special circumstances, it may be possible to obtain health coverage outside of the Open Enrollment window.

Using Your Marketplace Insurance Plan

If you are enrolled in a ACA Marketplace plan (Healthcare.gov), you will find information below on how to access your insurance member portal and how to search for in-network providers.  You can also check out our handy guides:

If you have questions about using your insurance or medical bills, you can always reach out to the HAAM Musician Services team with questions - call 512-541-4226, opt 2 or send us an email to support@myhaam.org.

Important Notice to HAAM Members Enrolled in Marketplace Insurance Plans

HAAM is aware that some fraudulent health insurance agents and brokers have switched community members' health insurance plans without insured people's knowledge or consent. Sketchy agents or brokers will do that because some health insurance companies will pay them for enrolling people into those companies' plans. If you suspect the plan you chose during Open Enrollment is not the one you are enrolled in now, please contact HAAM Member Service’s team immediately at support@myhaam.org.

Be cautious when engaging online or over the phone in regards to insurance products. It can be seemingly easy for insurance brokers to switch plans, as the only information needed to change your plan is your name, date of birth and state you live in.

HAAM recommends you do not fill out any forms online or respond to phone calls about your insurance plan unless you are working directly with a staff member from HAAM, Foundation Communities and/or your insurance company. If you have questions about your insurance, please reach out! At this time, we believe the majority of HAAM members have not been impacted, and we are monitoring the situation.

HAAM and Foundation Communities systems are not breached. This agent/broker fraud is a national issue, outside of our organization. For more information, please visit this marketplace website and make sure to read all of HAAM’s member newsletters for information regarding this issue.

Aetna Insurance Plans

Aetna Customer Service: 1-844-365-7373

Member Portal: Access your Aetna member portal here.

Find a Doctor: You can use Aetna's online provider directory or the Aetna Health app to find an in-network doctors, facilities, and pharmacies. NOTE: You will need a referral from a primary care doctor to see a specialist.

Telehealth Services: Aetna offers FREE virtual care 24/7 through MinuteClinic Virtual Care. Aetna also participates with the CVS Minute Clinic (nationwide locations).

Ambetter Insurance Plans

Ambetter Customer Service: 1-877-687-1196

Member Portal: Access your Ambetter member portal here.

Find a Doctor: You can use Ambetter's online provider directory or call 1-877-687-1196 to find an in-network doctors, facilities, and pharmacies. NOTE: You may need a referral from a primary care doctor to see a specialist.

Telehealth Services: Ambetter offers FREE telehealth services through Teledoc and eMD Access (for Bastrop, Caldwell, Hays, Travis or Williamson County). Click here for more information on how to visit a doctor without ever leaving your home!

Ascension Insurance Plans (US Health & Life)

Ascension Customer Service: 1-833-600-1311 or apcsupport@ascension.org

Member Portal: Access your Ascension member portal here.

Find a Doctor: You can use Ascension's online provider directory to find an in-network doctors, facilities, and pharmacies. NOTE: A referral is not needed to see an in-network specialist.

Telehealth Services: Available through in-network doctors who offer virtual visits.

Baylor Scott & White Insurance Plans

Baylor Scott & White Customer Service: 1-844-633-5325

Member Portal: Access your Scott & White member portal here. Find additional member resources here.

Find a Doctor: You can use Scott & White’s online provider directory to find an in-network doctors, facilities, and pharmacies. NOTE: A referral is not needed to see an in-network specialist.

Telehealth Services: Scott & White offers telehealth services through the MYBSWHEALTH app or via the member portal. Telehealth visits can be as low as $0 - check your plan Summary of Benefits for cost information.

Blue Cross Blue Shield Insurance Plans

Blue Cross Blue Shield Customer Service: 1-888-697-0683

Member Portal: Access your Blue Cross Blue Shield member portal here.

Find a Doctor: You can use Blue Cross Blue Shield's online provider directory or call 1-888-697-0683 to find an in-network doctors, facilities, and pharmacies. NOTE: You will need a referral from a primary care doctor to see a specialist.

Telehealth Services: Blue Cross Blue Shield offers 24/7 access to a doctor from the comfort of your home through Virtual Visits, powered by MDLIVE. Use your Virtual Visits benefits by registering with MDLIVE through your member portal.

Moda Insurance Plans

Moda Customer Service: 1-844-931-1779 or medical@modahealth.com

Member Portal: Access your Moda member dashboard here.

Find a Doctor: You can search Moda’s online provider directory to find an in-network doctors, facilities, and pharmacies. NOTE: A referral is not needed to see an in-network specialist.

Telehealth Services: Moda offers free 24/7 telehealth services through the CirrusMD.

Oscar Insurance Plans

Oscar Customer Service: 1-855-672-2788

Member Portal: Access your Oscar member portal here.

Find a Doctor: You can search for a doctor in your member portal or call 855-672-2788. You can also download the Oscar app to find doctors, access your digital ID card, see your labs and prescriptions, talk to a doctor, and more. NOTE: A referral is not needed to see an in-network specialist.

Telehealth Services: Oscar offers free Virtual Urgent Care services 24/7 through the Member Portal or Oscar app.

Sendero Insurance Plans

Sendero Customer Service: 1-844-800-4693

Member Portal: Access your Sendero member portal here.

Payment Portal: Sendero has a separate portal for online payments.

Find a Doctor: You can use Sendero's online provider directory or call 1-844-800-4693 to find an in-network doctors, facilities, and pharmacies. NOTE: You will need a referral from a primary care doctor to see a specialist.

Telehealth Services: Sendero offers FREE 24/7 telehealth services through eHEALTH/NormanMD. Check out this flyer for more information.

Sendero Quick Reference Guide: Click here for a list of helpful numbers and info about your Sendero plan.

Sendero Transportation Reference Guide: Sendero's SafeRide Program provides medical transportation. Click here for approved trip purposes and information needed when requesting a trip.

United Healthcare Insurance Plans

United Healthcare Customer Service: Check the back of your UHC member ID card

Member Portal: Access your United Healthcare member portal here.

Find a Doctor: You can use United Healthcare’s online provider directory to find an in-network doctors, facilities, and pharmacies. NOTE: You will need a referral from a primary care doctor to see a specialist.

Telehealth Services: United Healthcare offers telehealth services* through Virtual Visits. Log into your United Healthcare member portal or mobile app to talk to a doctor by phone or video 24/7. (*Co-pay may apply)